Support — Rollscript

Questions, problems or ideas: [email protected] — we answer within 2 business days.

Common questions

The text doesn't follow my voice. Check that the microphone and speech recognition are allowed: on iPhone and iPad, Settings › Rollscript; on a Mac, System Settings › Privacy & Security › Microphone and Speech Recognition. Speak the text as written; if you skip ahead, the text catches up after a few words. Sound mode moves the text while it hears your voice and works in any language.

The floating window doesn't open. On iPhone and iPad the window uses Picture in Picture: close other apps that are playing video in Picture in Picture, then try again. If it still doesn't open, check that Picture in Picture isn't limited by Screen Time (Settings › Screen Time › Content & Privacy Restrictions). On a Mac the window opens as a small window that stays above other apps; click it to pause or go on.

Where are my videos? Saved videos are in the Photos app. Videos you haven't saved are in Rollscript › Settings › Unsaved recordings.

How do I cancel my subscription? On iPhone and iPad: Settings › [your name] › Subscriptions › Rollscript. On a Mac: App Store › your name › Account Settings › Subscriptions.

How do I restore my purchase on a new device? Rollscript › Settings › Restore purchases, signed in with the same Apple Account. One purchase works on your iPhone, iPad and Mac.